POLICY PAGE

Hudson Valley Therapeutic Massage is a private health practice operating by appointment only. These booking and payment policies are designed to support a safe and professional therapeutic environment and allow for the highest standard of care.

APPOINTMENTS & SCHEDULING

All appointments must be scheduled through the online booking system, where current availability and service information are listed.
Clients who require accessibility accommodations or assistance with booking may email, call, or text the office. All booking inquiries through email or phone must be clear and specific. Messages lacking sufficient detail may not receive a response.

All clients booking online are required to complete the confidential intake form prior to their appointment. Completion of the intake form is required in order to provide safe, appropriate, and legally compliant treatment in accordance with HIPAA standards and New York State regulations.

This form includes: health history, contact information, client waiver, and credit/debit card details. Card information is collected solely to enforce our cancellation and no-show policy and will only be charged in accordance with that policy. Clients may choose to use the same card to pay at booking or select a different payment method in person.
Clients booking by phone or email will receive a secure electronic intake form. If electronic completion is not possible, clients must arrive 15 minutes early to complete a paper intake form.

Failure or refusal to complete the intake form prior to the scheduled appointment will result in cancellation of the session and a $50 cancellation fee.

By booking an appointment online or in person, you agree to pay the full amount for the services scheduled. Accepted forms of payment include Cash, Credit/Debit, Venmo, Zelle, and PayPal. Payment is due at the time of booking or at the appointment, as specified. All payments are non-refundable once the service has been rendered.

A minimum of 48 hours notice is required for all cancellations or rescheduling. Appointments cancelled with less than 48 hours notice or missed without notice will incur a $50 fee, charged to the credit or debit card on file.

Walk-in appointments are not accepted. Same-day appointments are limited and subject to availability.